If you have any enquiries, please do not hesitate to contact us!
Information & Signposting Officer
Julie Clark & Fazilla Amijee
37-39 Balmoral Road,
Information line: 01634 566 777
Email: General enquiries
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Everyone who uses health and social care services has the right to expect a high standard. In order to help those organisations achieve these standards, we need your help. That’s why we actively encourage and welcome your feedback.
We will summarise your feedback and provide it to the organisations that deliver our health and social care services in Medway, so they can get a clear picture of your experiences when using the services they provide. This will help them encourage and reward good practice, as well as identify and rectify any problems you may encounter. Your voice really could make a difference.
You can review as many services as you like, and if you use a service on more than one occasion you can leave feedback each time you visit. We will ask you for a little information about yourself when you leave a review, but if you prefer you can leave a review anonymously.
Tell us when things are going well and when they’re not, so we can do something about it. You can do this online here by submitting a review of your experience, or contact us by telephone on 01634 566 777 or by email at firstname.lastname@example.org
Need help making a complaint about health or social care in Medway?
We know that it can be hard to know where to start when making a complaint.
Our online resources http://www.healthwatch.co.uk/complaints/guides can help you work out what to do and how to get the most out of your complaint.