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Healthwatch Medway

Contact us

If you have any enquiries, please do not hesitate to contact us!

Operations Manager

Margaret Cane

Information & Signposting Officer

Lorraine Camp


Julie Clark & Fazilla Amijee

Young Healthwatch Coordinator

David Laming

Healthwatch Medway,
Second Floor,
Kingsley House,
37-39 Balmoral Road,

Information line: 01634 566 777
Email: General enquiries

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We are Recruiting Board Directors - Read more here 

1.What We Do

What is Healthwatch Medway?

Healthwatch Medway is the new, independent consumer champion created to represent the interests of the public. Healthwatch will play a role at both national and local level and will make sure that your views on health and social care services are taken into account.

What will we do?

Healthwatch Medway will take on the work of the Local Involvement Networks (LINks), as well as:

  • represent the views of the public via Health and Wellbeing boards set up by local authorities
  • provide a complaints advocacy service from 2013 to support people who make a complaint        about services
  • report concerns about the quality of health care to Healthwatch England, which can then          recommend that the Care Quality Commission take action

Our statutory duties:

1. Promoting & supporting the involvement of local people in the commissioning, provision and scrutiny of local care services

2. Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved.

3. Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.

4. Making reports and recommendations about how local care services could or ought to be improved. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care  services and shared with Healthwatch England.

5. Providing advice and information about access to local care services so choices can be made about local care services.

6. Formulating views on the standard of provision and whether and how the local care services could and ought to be improved and sharing these views with Healthwatch England.

7. Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or where the circumstances justify doing so, making recommendations direct to the CQC) and to make recommendations to Healthwatch England to publish reports about particular issues.

8. Providing Healthwatch England with the intelligence and insight it needs to enable it to perform eff ectively.

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