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Healthwatch Medway

Contact us

If you have any enquiries, please do not hesitate to contact us!

Operations Manager

Margaret Cane

Information & Signposting Officer

Lorraine Camp

Engagement

Julie Clark & Fazilla Amijee

Healthwatch Medway,
Second Floor,
Kingsley House,
37-39 Balmoral Road,
Gillingham,
Kent,
ME7 4PF

Information line: 01634 566 777
Email: General enquiries

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News

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  • Give Your Views on Services in Medway

    18th July 2017

    Tell us your views on the future of health and care in Medway Medway Clinical Commissioning Group would like to invite you to a series of engagement events to help shape the future of local health and care in Medway. We are holding two public engagement events focusing on the provision of urgent care in Medway. You are welcome to attend on either: 9th August, 6:30 – 8:30pm, Priestfield Stadium, Redfern Avenue, Medway, ME7 4DD or 5th September, 6:30 – 8:30pm, St Georges Hotel, 8 New Road, ME4 6BB At these meetings we will:  Discuss proposals to create a new urgent care centre at Medway Maritime Hospital  Look at how you and your family will receive urgent care in the future - when you need immediate medical help or advice which is not a life-threatening situation  Hear about improvements to NHS 111 and about plans to extend access to GP services 7 days a week And one engagement event to discuss the Medway Model – a new partnership...

  • Speaking up helps improve care for sheltered housing residents

    7th July 2017

    An elderly resident, who lives in sheltered housing, waited for over four hours for an ambulance after a fall. she remained on the floor, anxious and in pain, as safety protocols would not allow staff to lift her. The sheltered housing Manager, contacted Healthwatch to share...

  • Four ways GP practices can become dementia friendly

    7th July 2017

    Find out how Healthwatch has been showing GP practices how small changes can make a big difference to patients’ experiences of visiting the doctor. There are around 850,000 people who live with dementia in the UK, and this figure is expected to rise to over a million by 2025. As more people are...

  • WE'RE RECRUITING - OPERATIONS MANAGER

    9th May 2017

    WE'RE RECRUITING - COULD YOU BE OUR NEW OPERATIONS MANAGER? Operations Manager Competitive Salary, Dependent on Experience (22.5 hours per week) Gillingham, Kent Following an organisational restructure, Healthwatch Medway is looking for a dynamic and experienced person to step into the role of...

  • MEDWAY PROJECT WILL CONTINUE TO STRIVE FOR DEMENTIA FRIENDLY SOCIETY, THANKS TO FUNDING

    3rd April 2017

    Press Release: MEDWAY PROJECT WILL CONTINUE TO STRIVE FOR DEMENTIA FRIENDLY SOCIETY, THANKS TO FUNDING A PROJECT aimed at increasing awareness of dementia and battling the stigma of the disease will continue, thanks to funding secured by Citizens Advice Medway and Healthwatch Medway. Medway...

  • Back at Medway Hospital

    24th March 2017

    Following a break over the festive period, we are back carrying out our listening events at Medway Hospitl iving you the opportunity to share your experiences of the hospital and other local services with us. We want to hear from you! We will be carrying out fortnightly listening events...

  • New NHS target aims to improve your experience of leaving hospital

    24th March 2017

    The Government has published what it wants the NHS to deliver over the next 12 months, including a new target to reduce the delays people can face when leaving hospital. We look at this and other issues you have helped us raise with the Department of Health and that the NHS will be focussing on....

  • HEALTHWATCH MEDWAY TO CONTINUE WORKING WITH HOSPITAL TO SUSTAIN IMPROVEMENT FOLLOWING CQC RATING

    17th March 2017

    PRESS RELEASE: HEALTHWATCH MEDWAY TO CONTINUE WORKING WITH HOSPITAL TO SUSTAIN IMPROVEMENT FOLLOWING CQC RATING HEALTHWATCH Medway is pleased that Medway Maritime Hospital has been recommended to come out of special measures following the release of the CQC report. The CQC’s report,...

  • Making the most of the information you share with us

    6th February 2017

    Every day, local people across Medway share their experiences about health and care with our staff and volunteers.         What happens to the information that is collected from the public? Once we discover an issue, we create reports to...

  • NHS wants to know if you find care information accessible

    6th February 2017

    Since August 2016, NHS health and social care services have been required by law to ensure their communications are accessible to all. Now, six months on, NHS England wants to hear what difference the Accessible Information Standard has made to your experience. The Standard exists to make sure...

  • Healthwatch Medway Launches GP Surgery Survey

    28th November 2016

    Healthwatch Medway is launching its GP Surgery Survey and we want to hear from you about your experiences at your GP surgery. We are going to be carrying out 'Enter and View' visits at GP surgeries across Medway and so we can be sure that we receive an accurate account, we want to hear about...

  • Could a soft drinks levy help child obesity? Have your say

    19th August 2016

    Today nearly a third of children aged 2 to 15 are overweight or obese and younger generations are becoming obese at earlier ages and staying obese for longer. The Government has put forward a plan of action to tackle this issue by reducing the amount of sugar in food and drinks and by...

  • NHS England has published the Implementation Plan for the Mental Health Five Year Forward View.

    3rd August 2016

    THOUSANDS of children and adults of all ages with conditions such as psychosis, depression and anxiety will be among the first to benefit from improved services as work starts on a major transformation programme for mental health care. ‘Implementing the Five Year Forward View for Mental...

  • MPs call on Government to address delays in discharging older patients

    25th July 2016

    The Committee of Public Accounts urges new measures to tackle scale and cost of delays in discharging patients from hospital. Read our response. A new report from the Committee of Public Accounts has found that there is a ‘poor understanding of the scale of discharge problems’ and an...

  • The CQC’s report into integrated care for older people

    15th July 2016

    The Care Quality Commission (CQC) has reviewed how well different health and care services work together to support the needs of older people in England. In its report, Building Bridges, Breaking Barriers, it warns that despite a widespread commitment for integration across the sectors,...

  • Celebrating the work of the Healthwatch network

    25th June 2016

    The Healthwatch network exists to make health and social care services work for the people who use them. We hear fantastic examples from local Healthwatch every week about the great work they are doing to ensure that people’s views are heard. Each year we take the opportunity to celebrate...

  • Director – Geoffrey Bowden on latest TV speaking about CEO Paul Sutton’s resignation at SECAmb

    1st June 2016

    https://www.youtube.com/watch?v=PdodSSiPDN0&feature=youtu.be ...

  • Better care in my hands: A review of how people are involved in their care

    Better care in my hands: A review of how people are involved in their care

    25th May 2016

    The Care Quality Commission (CQC) published a report into the extent and quality people’s involvement in their health and social care based on new analysis of CQC’s national reports and inspection findings and on national patient surveys. ...

  • Alzheimers Society FIX Dementia Care Campaign

    Alzheimers Society FIX Dementia Care Campaign

    20th May 2016

    Alzheimer’s Society Fix Dementia Care Campaign has launched a report which investigates the quality of NHS health care provision, both primary and secondary, for people with dementia. The report consists of stories of people with dementia and carers and families. The report includes quantitative...

  • Helping people in care homes access activities that will improve their health

    17th May 2016

    What is meaningful activity ? According to NICE guidance, meaningful activity includes physical, social and leisure activities that are tailored to each person’s needs and preferences. The Alzheimer's society has also found that such activities are vital for older people in care...

  • Healthwatch responds to plan to get general practice back on its feet

    17th April 2016

    Healthwatch responds to plan to get general practice back on its feet NHS England revealed its plans to fund an additional £2.4 billion per year for GP services by 2020/21 to help improve patient care and access. The 'General Practice Forward View' includes practical steps to support...

  • Community Pharmacists

    17th March 2016

    What do people think of community pharmacists? This is the question the Department of Health asked as part of their current consultation exploring ‘The Future of Community Pharmacy’. As part of our work to understand people’s experiences of primary care services, we have explored the...

  • How can the internet help you stay healthy?

    15th February 2016

    People are increasingly turning to online tools to help take greater control of their own health and care. Here we share some of the resources that people are using to find the information they need. There are a number of ways that the internet can help support your health and wellbeing. ...

  • What are people's top five health and care issues for 2016?

    17th January 2016

    What are people's top five health and care issues for 2016? news article 1. Mental health services Access to and the quality of mental health services has been raised as a priority by more than half of local Healthwatch, making it the number one issue for 2016. Collectively local...

  • Get fit, stay hot, sweat it out

    14th January 2016

    Membership options Join today! Contact your nearest sports centre, call our memberships team on 01634 336655 or email membership.support@medway.gov.uk Get fit. Stay hot. Sweat it out - Join now and pay nothing until February 2016. Premier membership - £39.95 per month Unlimited access to...

  • Make Your Voice Heard

    13th January 2016

    Local Plan 2012 - 2035 The council has started work on a new Local Plan, which will replace the 2003 Medway Local Plan. This will be a single document, containing strategic level and development management policies, land allocations, minerals and waste, and a policies map. The...

  • Time to Take Healthwatch Medway Seriously!

    8th January 2016

    Time to Take Healthwatch Medway Seriously!  CATH FOAD, Chair of Healthwatch Medway, responding to the CQC report into Medway Foundation Trust has spoken out after the release of the inspection report on Medway Hospital. “Healthwatch Medway is the voice of patients throughout the...

  • Peoples Top 5 issues for Health & Social Care

    31st December 2015

    What are people's top five health and care issues for 2016? The work of the Healthwatch network is shaped by the concerns that local people raise with 152 local Healthwatch. Our annual survey of health and care priorities reveals the five top issues for 2016. Everything Healthwatch says and...

  • NHS mandate emphasises need for services to learn from complaints

    18th December 2015

    Following a public consultation to which over 130,000 responses where received, the Department of Health has now published the NHS mandate. Read the Government’s response here. The NHS mandate sets out the Governments ambitions for the health service. The new mandate includes the...

  • Anna Bradley stepping down as Chair of Healthwatch England

    17th December 2015

    The Department of Health has today started advertising for a new chair to lead Healthwatch England through the changing landscape of health and social care. The Department of Health has today started advertising for a new chair to lead Healthwatch England through the changing landscape...

  • What help do you need to look after your health in the future?

    What help do you need to look after your health in the future?

    8th December 2015

    What help do you need to look after your health in the future?  This is the question Healthwatch England asked members of the public to explore in-depth at the workshops ran last summer. Read our new report on how people want to play a bigger role in looking after their own health and care and...

  • What issues do mothers face when accessing the GP?

    30th November 2015

    We asked one group of mothers in Gillingham for their perspective. One of the main ways that people interact with the NHS is through primary care services, such as their GP. Most people are satisfied with the care they get but they also think there are things that could make services even...

  • 10 top tips to get the most out of your GP appointment

    25th November 2015

    We know from our conversations with the public that some patients report feeling rushed during appointmentsand struggling to make themselves heard.  As appointment times can be limited, in several areas local Healthwatch are promoting tips that could help you get the most out of visiting your...

  • Plans for a more patient-focused health service welcomed

    29th October 2015

    With the public wanting more control of their own health and care, we welcome Health Secretary Jeremy Hunt’s plans to increase patient power. In a speech at the Health Service Journal, the Secretary of State for Health announced a number of measures including giving people access to ‘Ofsted’...

  • NHS England working to improve communication with people who are transgender or non-binary

    21st September 2015

    In May 2015, we raised outstanding concerns about the lack of communication and information for transgender people and patients. We also raised our concerns about people facing considerable delays in waiting times for assessment and surgery and workforce issues including a lack of specialist...

  • Celebrating the Healthwatch network's success

    1st September 2015

    The remarkable contribution local Healthwatch across the country have made to health and social care at a local and national level has been marked at the Healthwatch Network Awards of Achievement 2015. The achievements of 37 local Healthwatch were recognised on the first day of the network’s...

  • Care cost cap delayed by government until 2020

    Care cost cap delayed by government until 2020

    21st July 2015

    Care cost cap delayed by government until 2020 news article A proposed cap on the cost of care of £72,000 for over-65s and young adults with disabilities that was meant to be introduced in 2016 has been postponed until 2020. The cap was due to be introduced following recommendations...

  • Healthwatch network visits to local services increase by 300%

    20th July 2015

    Healthwatch network visits to local services increase by 300% news article In the last 12 months local Healthwatch have been out in their communities putting on engagement events in libraries and supermarkets, visiting health and care facilities and running public surveys Collectively they have...

  • Ten ways to give patients confidence in how their data is shared

    Ten ways to give patients confidence in how their data is shared

    23rd June 2015

    Ten ways to give patients confidence in how their data is shared news article In 2014, after a quarter of the local Healthwatch network raised concerns over NHS England’s attempts to explain the care.data programme, the programme was paused. Care.data aims to make better use of...

  • Helping those with mental health conditions find the support they need

    Helping those with mental health conditions find the support they need

    5th June 2015

    Helping those with mental health conditions find the support they need news article One in four of us will be affected by mental illness in any year. Finding the right information about services that can help is not always easy. We spoke to volunteers from Healthwatch who have worked to change...

  • Gap in regulation of care services putting vulnerable people at risk

    19th May 2015

    Gap in regulation of care services putting vulnerable people at risk news article Concerns about the lack of quality assurance and regulation of certain social care services including ‘supported living environments’, day care centres and care support provided in people’s own homes have been...

  • Patchy complaints support is putting vulnerable people at risk

    13th April 2015

    Care home residents and other social care users struggle to get the support they need when it comes to complaining about the quality of care they receive. Under the Government’s health reforms all 152 local authority areas have a duty to provide an independent support service for those looking...

  • Disabled people struggling to access GP appointments

    13th March 2015

    Access to primary care services including GPs, dentists and opticians is the public’s number one health concern, according to the local Healthwatch network* A study of 550 GP practices and feedback collected from 11,000 patients reveals that, despite overall satisfaction with primary...

  • Healthwatch Ambassadors Launch

    3rd March 2015

    Healthwatch Medway Ambassadors Improving the health & wellbeing of local people through joint working with services is one of the many responsibilities of a local councillor—this makes the local councillors  within Medway  natural ambassadors for Healthwatch Medway. We are...

  • Patchy complaints support is putting vulnerable people at risk

    Patchy complaints support is putting vulnerable people at risk

    10th February 2015

    Care home residents and other social care users struggle to get the support they need when it comes to complaining about the quality of care they receive. Under the Government’s health reforms all 152 local authority areas have a duty to provide an independent support service for those looking...

  • Don't blame patients for bed crisis

    4th December 2014

    New stats out  show a significant rise in the number of ‘delayed transfers’ of people between hospitals, care homes and community services. In October the number of cases increased by 19 per cent to 4,936 compared to 4,147 last October. Whilst there was a slight reduction compared to last...

  • Get involved: NHS England Pharmaceutical Services Regulations Committee

    1st August 2014

    NHS England is responsible for commissioning local pharmacy services across Kent and Medway and for ensuring all patients have access to these services.  We are looking for a member of the public (a lay member) to join our Pharmaceutical Services Regulations Committee (PSRC) and to give an...

  • Have your say: Mental Health Support and GPs

    28th July 2014

    Rethink are looking at the support that is available for people who need mental health care. Rethink want to know, via an electronic survey, what people think about the mental health support that is provided by or could be by a GP practice. To find out more about the survey to do with mental...

  • Medway Dementia Friends Champion Training

    21st July 2014

    Medway Dementia Friends Champion Training is happening on 14th August 2014. A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of...

  • Roll Out Of Friends and Family Test to all NHS Services

    21st July 2014

    NHS England today took the next step towards expanding the Friends and Family Test (FFT) to all NHS services. The roll out of the FFT will mean every patient will have the opportunity to provide feedback on the services they have received, enabling the public to make better informed choices...

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