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Healthwatch Medway

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If you have any enquiries, please do not hesitate to contact us!

Operations Manager

Margaret Cane

Information & Signposting Officer

Lorraine Camp


Julie Clark & Fazilla Amijee

Young Healthwatch Coordinator

David Laming

Healthwatch Medway,
Second Floor,
Kingsley House,
37-39 Balmoral Road,

Information line: 01634 566 777
Email: General enquiries

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NHS wants to know if you find care information accessible

6th February 2017

Since August 2016, NHS health and social care services have been required by law to ensure their communications are accessible to all. Now, six months on, NHS England wants to hear what difference the Accessible Information Standard has made to your experience.

two women signing together

The Standard exists to make sure that people with a disability, impairment or sensory loss are given information they can access and understand, as well as any communication support that they need.

This includes making sure that information is available in different formats, such as large print, braille, easy read or via email. It also requires appropriate support to be available, such as a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.

To ensure that the Standard is met, organisations may have had to change their policies and procedures, trained staff, and perhaps altered their systems to make sure people get what they need.

Five ways NHS and social care organisations should be making information accessible

  1. You should be asked if you have any communication needs, and asked how these needs can be met
  2. Your needs should be recorded in a clear and set way
  3. Your file or notes should highlight these communication needs so people are aware and know how to meet them
  4. Information about your communication needs should be shared with other providers of NHS and adult social care, when they have consent or permission to do so
  5. Information should be delivered to you in a way you can access and understand, with the option for communication support if needed

Share your views

NHS England wants to understand the impact that the standard has had in three key areas:

  • How the Standard has made a difference to peopleís experiences
  • How organisations have implemented the Standard
  • If there are any areas of the Standard that need updating or clarifying

NHS England wants to hear from the public, health and social care professionals and the organisations they represent. Share your views by filling in NHS Englandís survey by Friday 10 March.

Take the survey

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